Terms of service

Terms & Conditions
Shipping Policy

When will I receive my order?

Once you place an order with us, your product will be dispatched within 1–2 working days.

Please note: No shipping is processed on Saturdays, Sundays, or Public Holidays.

Estimated delivery time:

Kerala (Local/Regional): 2–5 working days

Rest of India: 5–10 working days (depending on the delivery pin code)
Privacy Policy – Miniso Alleppey

At Miniso Alleppey, accessible from our official platforms, safeguarding the privacy of our customers and visitors is one of our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information.

If you have any questions or need further clarification regarding our Privacy Policy, please feel free to contact us.

This policy applies only to information collected online through our website/platform. It does not cover offline data collection or other communication channels.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

We may collect personal information such as:

Name, address, email ID, and phone number when you create an account or place an order.

Details provided when you contact us directly, such as the content of your messages, attachments, or queries.

How We Use Your Information

We use the information collected for purposes such as:

Processing and delivering your orders

Improving and customizing your shopping experience

Communicating with you about orders, updates, offers, and promotions

Ensuring security and fraud prevention

Analyzing website usage to improve performance and user experience
Log Files

Like most websites, Miniso Alleppey uses log files to track visits. These may include your IP address, browser type, ISP, date/time stamp, and pages visited. This information is used only for analytics and improving our services.
Cookies

Our website uses cookies to enhance your browsing experience by remembering preferences and customizing content. You may disable cookies through your browser settings, but this may affect website functionality.

Third-Party Advertising & Links

We may display third-party advertisements. These advertisers may use cookies or tracking technologies to measure the effectiveness of ads.

Miniso Alleppey has no control over third-party cookies. Please check the privacy policies of those providers for more information.
Data Protection Rights

As per global data protection standards (GDPR & CCPA compliance), you have the following rights:

Access your personal data

Request correction or updates to your data

Request deletion of your data under certain conditions

Restrict or object to processing of your data

Request transfer of your data to another service (data portability)

If you wish to exercise any of these rights, please contact us. We will respond within 30 days.

Children’s Privacy

We do not knowingly collect personal data from children under 13. If you believe your child has shared personal information with us, please contact us immediately, and we will remove it from our records.